If you have any questions about these terms or have a specific request beyond what you see on our online store, please contact us at:
Extraordinary Desserts, Inc.
1430 Union Street
San Diego, CA 92101
Customer Service Hours
Monday through Friday
10:00 am to 5pm
Phone: 619 294 7001 ext. 103
Fax: 619 234 7001
Attention: online store
Terms & Conditions
HOW TO PLACE AN ORDER
Welcome to the online store of Extraordinary Desserts. This site is owned and operated by Karen Krasne Extraordinary Desserts, Inc
Material from this site may not be reproduced, republished or distributed in any form without written permission of Karen Krasne Extraordinary Desserts, Inc.
We ship orders Monday through Thursday (excluding holidays) and use USPS or UPS for all shipping. Items are shipped from our store in San Diego. Standard shipping and processing charges are based on current published rates, the delivery destination and order amount. Shipped orders do not require a signature to complete delivery unless the item shipped is a gift card or cookbook. Delivery dates are estimates and do not account for weather conditions, holidays, incorrect shipping addresses, missing shipping information, or delays caused by USPS or UPS.
Chocolate, food and tea are considered perishables and it is recommended that such items are shipped for Next Day delivery (next business day). We will not authorize any credits to replace perishables damaged by heat that are not shipped via Next Day delivery.
Orders are processed within 48 hours. Customers will be notified within 2 business days if the items ordered are out of stock or not available. All orders depend on credit card fund authorization and product availability. If the credit card declines or the product is on backorder, shipping time is directly affected. Once an order is shipped, we will email the customer a confirmation and tracking number. We ship only in the United States and do not deliver to PO Boxes.
An additional $10.00 shipping charge will be added to products shipped to Hawaii and Alaska. We guarantee delivery only to the address you provide. Please check your delivery information carefully. If your package is returned to us, you will be charged an additional shipping fee once the correct address is confirmed.
Orders placed during holiday seasons must be made at least 7 business days prior to the holiday to ensure delivery.
POLICY ON REFUNDS, EXCHANGES, AND DAMAGES
We do not offer refunds on merchandise purchased online. However, we do offer exchanges on non-perishable items. Non-perishable items include apparel and tote bags. Please call our Customer Service Department to expedite an exchange.
We are not able to offer any refunds for products lost, stolen, damaged by weather or shipping conditions. However, if your order arrives damaged for any other reason, please contact our customer service team either by phone (619-294-7001 ext. 103), email firstname.lastname@example.org or fax (619-234-7001). The product (damaged or unharmed) as well as the packaging are required for returns.